My M-Pesa was deducted but my account is still locked. What do I do?
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First, wait up to 5 minutes — payment verification sometimes takes a moment depending on network. If your account is still not activated after 5 minutes, send us your
M-Pesa transaction message (the SMS confirmation) on WhatsApp at
0704 518 130 and we'll activate you manually within minutes.
How do I add teachers to my school account?
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Sign in as the School Administrator, go to your Admin Dashboard, and use the "Add Teacher" option. Teachers will receive their login credentials and can sign in to enter marks for their assigned class. Each teacher sees only their own class data.
What happens to my data when my subscription expires?
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Your data is completely safe. When a subscription expires, access to the system is suspended but all your student records, marks, and results are retained in the cloud for 90 days. Renewing your subscription restores full access instantly — nothing is lost.
Can I get a refund if I'm not satisfied?
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We offer a full refund within 24 hours of payment if you have not yet completed school setup or entered any data. For payment failures where access was not granted, we resolve the issue or refund within 24 hours. See our full
Refund Policy for details.
Which grades and subjects are supported?
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The system covers Grades 1–9 with full CBC subject sets:
Grades 1–3 (Lower Primary): Mathematical Activities, English, Kiswahili, Integrated Activities.
Grades 4–6 (Upper Primary): Mathematics, English (Language + Composition), Kiswahili (Lugha + Insha), Science & Technology, CRE, Social Studies, Creative Art & Sport, Agriculture & Nutrition.
Grades 7–9 (Junior Secondary): English, Kiswahili/KSL, Mathematics, Integrated Science, Social Studies, Religious Ed., Creative Arts & Sports, Pre-Technical, Agriculture & Nutrition.
How does the CBC level calculation work?
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The system uses the official 8-tier CBC performance scale:
EE1 (90–100%) · EE2 (75–89%) · ME1 (58–74%) · ME2 (41–57%) · AE1 (31–40%) · AE2 (21–30%) · BE1 (11–20%) · BE2 (0–10%)
Marks are converted to percentages (score ÷ out-of × 100), and the corresponding level is assigned automatically.
Is my school's data shared with other schools?
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Absolutely not. Each school's data is completely isolated using a unique School ID stored in our database. No teacher or administrator from another school can ever access your student records, marks, or results. See our
Privacy Policy for technical details.
Can I export my student data and marks?
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Yes. The Student Admission page has a Export CSV button that downloads all your student records. For marks and results data, contact us on WhatsApp and we can assist with a custom export. We believe your data belongs to you and you should always be able to take it with you.
Does the system work on mobile phones?
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Yes — the system is fully responsive and works on smartphones and tablets. However, for data entry (especially entering marks for a full class), we recommend a laptop or desktop for the best experience. The analysis and report viewing pages work well on mobile.
I forgot my password. How do I reset it?
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Go to the
login page and use the "Forgot password" option to receive a reset link via email. If you're having trouble, contact us on WhatsApp with the email address linked to your account and we'll help you regain access quickly.